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Vacancy Details

Customer Services Advisor X2

West Berkshire Council
From £19312 to £25481 per annum (Grade D-F)
Customer Services - West Street/Market Street, Newbury
Working Pattern:
Full Time
37 hours per week.
DBS Check:
Closing Date:
22/04/2021 at 23:59 PM
West Berkshire Council

Our Customer Services team is the first point of contact for customers who visit our offices or telephone our Contact Centre.  We assist customers across a wide range of council services by providing information or recording their service requests, or by ensuring that they are referred to the right service area.

Working hours:  37 hrs   Monday to Thursday 8:30 – 17:00 and Friday 8:30 – 16:30                                 

The salary scale for this post is scale D (£19,312) to Scale F (£25,481).

The starting salary will be at our scale D (£19,312) with progression depending on experience, skills and knowledge, as detailed in the job description to scale F (£25,481). 

If you have good people skills and want to use these to deliver quality services to our customers, this may be the job for you.

We are looking for someone who has:

  • a commitment to providing excellent customer service
  • excellent communication skills
  • a willingness to learn and use their initiative
  • self-motivation 

You may be required to work at our Market Street offices or West Street House offices in Newbury, on reception or in the contact centre, with the opportunity for home working too after the probation period. 

This role has been identified as public facing in accordance with Part 7 of the Immigration Act 2017; the requirement to fulfil all spoken aspects of the role with confidence in English applies. 

West Berkshire Council offer excellent employment benefits such as access to a wide range of relevant training, local government pension scheme, family friendly policies, a range of discounts and much more.  You will also be entitled to a generous annual leave entitlement of 27 days per annum rising to a maximum of 34 days, depending on length of service.

If you would like to know more, please contact Sue Kavanagh (Team Leader) on 01635 519081 for an informal discussion. 

If you are successful in being shortlisted you will be notified on 23rd April 2021.  All shortlisted applicants will be required to complete an online assessment by 23:59 25th April 2021.  Interviews will be held 29th & 30th April 2021. 

Please note:  If you have applied for this role in the previous 6 months do not re-apply.

Equal Opportunities

The Council supports Equal Opportunity of employment, and positively encourages applications from people who fall within any of the nine protected characteristics under the Equality Act 2010.

How to apply

Please complete an online application form. 

This privacy notice applies to job applicants applying for vacancies with West Berkshire Council https://www.westberks.gov.uk/pnapplications

Further information on this vacancy

Apply Online